The Tools of Efficiency

Oh, wretched neglect. 

I pulled my motorcycle, Nile, out after yet another long period of ignoring.  The poor thing was covered in cobwebs and everything in the trunk was mildewed to death.  I might need to buy a new trunk, it’s so bad.

But you know what?  I have pulled Nile out on average only once every six months and she has never let me down.  It takes a bit to start, but the battery is never dead, she never fails to eventually start, and she rides as solid as I would expect.  Because I ride so little, I can never tell if she’s riding poorly or not.

But it’s now beginning to be riding season here, with the deadly heat, bugs, and monsoon rains going away.  Which means it might be time to begin considering spending money on something different.  The bike needs new turn signals.  The rubber stalks are dry-rotted to the core and are literally crumbling apart.  So, I purchased new turn signals.  That will probably end up with a blog page, with pictures of the whole process.  And then, I’ll do the front signals.

In order to change out the front signals, I’ll need to take the front fork apart.  That requires a 22mm socket, which I don’t have.  You know what that means… shopping!

So, long story short, a 22mm socket is $7 at Sears.  But, they had a 255-piece tool kit on clearance that included a 22mm socket for only $180.  The decision was pretty easy.  See, the last time I bought tools was probably about 15 years ago.  It was an entry-level Craftsman socket set.  That set served me very well for all those years, but taken as a whole, my tool collection was pretty poor.  The sockets were “organized” in ziplock bags, the wrenches were incomplete, random, china-made castoffs.  Despite having a massive two-level rolling toolbox, I didn’t have any way to organize my tools.

Now with this set, every piece has a molded place in a removable tray.  My wrench set is fully complete and my socket set is expanded.  The kit makes the task of replacing the motorcycle turn signals a breeze, knowing I have the exact tools I need right at hand.  I don’t have to fish around for the right sockets or wrenches (usually discovering that the size I need is not in my collection).  Most importantly, finishing up means returning each piece to its proper place.  This will make me more productive in the long run.  It’s the same premise I based my office redesign on. (future post spoiler)  And despite having more tools now, having a cohesive set makes it seem like it’s one unit, instead of sets of sockets, wrenches, and screwdrivers.

But, back to the bike.  I have changed out the rear signals and I have been riding more.  I did recently  get soaked to the bone on one ride home from work – just like the good ol’ days.  And I still can’t complain that Nile has been rock-solid for me.

Resume Retardation

I’ve bitched before about the quality of resume we’re getting for our software developer positions.  We have another spot open and we got another resume riddled with errors.  I counted 18 major errors and I skipped a lot of minor errors.  This is just plain stupid, people.  I’m going to show you what you are doing wrong, so that you can review your own resume and possibly correct some of these before someone like me sees them.

First of all, this resume has the unique presentation where commas have been replaced by ellipses.  For example, when listing skills, it says something like, “This language… that language… some other language… some server software…”  I don’t know why people try clever things like this.  It reminds me of a goofball new-age manager who always used semicolons instead of periods.  So, sure, I noticed it and it makes me read your skills list with ridiculous, dismissive pauses as if after every skill you’re saying, “You know, I could go on…”  But if you’re going to do it and be pretentious about it, at least be consistent.  Don’t have the last three items separated by commas.

Now the offenses:

“Develop SSRS Reports in a ASP.Net Application using SQL, Silverlight, ASP.Net 3.5” – “A” should be “an”.  I am lenient when people talk about “a SQL database” or “an SQL database”, because of the two different pronunciations of “SQL”.  I know of no other way to pronounce “ASP”.  A/an errors appear three other places in this resume.

“Developed a WCF to be used by collages to receive leads for their schools” – “A WCF” means nothing.  “A WCF application” is probably what was meant.  “Collages” is completely wrong.  “Colleges” is the proper word.  There’s no excuse for this.  You are writing software for academics!  A similar problem where sentences end with “a SQL 2008” excluding any descriptor like “database”, “procedure”, or ”application” appears in two other places in this resume.  Another completely wrong word (“from” as “form”) is in the resume.

“Developed and Deployed an Company Intranet site (Oracle, HTML, JavaScript, and Java)” – “An Company” is improper.  You can read it and say, oh, it used to just be “an Intranet…”, but he added “Company” and didn’t change the “an”.  Yes, that’s probably correct, but it’s not an excuse; it’s just an explanation.  By the way, the random and inconsistent capitalization is a lot of the minor errors I didn’t count.  Also, note the proper use of an ellipse.

“SharePoint Sever 2007” – Really?

“Windows Phone 7 Developments” – How many developments are we talking, here?

“Wrote to chapters for the WROX SQL 2012 Bible on Row Level Security and Data Encryption.” – I hope those “to” chapters were proofread by someone capable of writing proper English.  This is not someone who should be writing or contributing to books.

So what we have here is a resume by someone who has been working professionally longer than I have. This resume has not been proofread by anyone, not even the recruiter that submitted it.  This person, who has been working as a contractor, has had to update his resume seven times in the last three years.  It appears he has not reviewed his work in full.  This is someone who clearly does not have an eye for quality and when the work is done, he moves right on to the next thing.  This is why contractors suck.

Postscript:

The interview was a total failure, so I didn’t need to voice my opinion on the quality of the resume.  However, as a personal embarrassment, I found the worst resume mistake during the interview.  The heading: “ACCOMPLIMENTS”.  I never would have thought a heading to be misspelled.

Windows 8 Users, You Need To Do This.

Windows 8 has been around for quite a while and there are still people that are pissed off, frustrated, and confused about it.  It’s all about the Start screen.  People don’t know what it’s about or how to use it.  My initial message to people was, “Get over it.  It’s the Start Menu, just in a different display format.”  Then when they still didn’t get it, it became, “Stop worrying about it, just start typing and search for the program you want.”  Now I have a new message: “Don’t be afraid.”

Here’s my Start screen at work.  It is not intimidating; it is not confusing; it is everything that I need to do my job and nothing more.  You can have this in three easy steps.

Start Screen

Now, when I say, don’t be afraid, I mean it.  What you need to do is right-click the hell out of your icons and remove them from your Start screen.  What you want is only the programs you use on a daily basis.  You might be saddened to see how little you use your computer when you seem to have so much software installed on it.  Once you have done that, you will immediately feel less overwhelmed.  DO NOT BE AFRAID.  All of your icons and shortcuts are still searchable, findable, and re-add-able in the All Apps screen.  Trust me, when you have your Start screen finished, you’re going to be freaked out when you see everything behind the scenes.  And that was the old Start menu.

Now for step two, creating groups.  You see that I have five groups of icons, we’ll cover the naming of those groups in step three.  For right now, merge everything into one group, then start dragging icons out of the main group, when you see a highlighted column appear, you will be creating a new group when you drop the icon.  Think in terms of categories.  Don’t worry if your groups are out of order, we can rearrange whole groups in step three.  Originally my first two groups were combined, but there didn’t feel like there was enough whitespace, so I broke some icons out.  it changed my four-column group into 2 two-column groups, and it gave me a new “category”.

Now for the final step three.  Once you have your new, limited icons set up, move to the lower right of the screen where you see the “-“ minus/zoom out icon.  The Start screen will zoom out and you can work on your layout at the group level.  Right-click each group and choose Name Group, then give it a meaningful category name.  While your group is selected, you can drag it into a different position.  Click a blank area of the screen to zoom back in.

Now, take a deep breath and look at what you’ve created.  It’s a launchpad for your work.  Never mind all that hype about live tiles.  Maybe someday it will be worthwhile to hit the start button to get caught up on bunches of little details, then jump back out.  This is more about arranging your desk.

The very first thing you do when you install a new application is take all those new stupid icons off the Start screen.  That is, unless you want to keep the application’s primary shortcut – if it’s something you are going to use very frequently.  If you won’t, get rid of it and find it later via search.

On Community

The big, huge, #1, all-important “thing” right now in online business is “community”.  No matter who you listen to, you will hear that you have to build a community with your customers.  There’s one case where I feel this business dream was present long before it became a “thing” and just as the concept of “community” was gaining traction, they went and blew it all away.  That business is Woot.

Woot has had spectacular growth in its relatively short life.  It started as a deal-a-day website, offering one different product every day until it was sold out.  We’ll call that Woot 1.0.  Then there was the idea that Woot could offer more than one product a day, in multiple  specific categories.  Thus became Woot 2.0.  Then there was the idea that Woot could offer many products in each category for periods longer than a day.  This ushered in Woot 3.0, where it continues today.

Back in the 1.0 days, there was a very active community in the product forums.  You could discuss a product all day.  When 2.0 came along, this community became diluted.  And if it wasn’t diluted, it was stressed in that the members had to participate even more.  They didn’t have to, of course, but they wanted to because the brand was fun and all their friends were there.  When 3.0 landed, there was simply no way to keep up with the sheer amount of products begging for discussion.  And it showed.  Products would go days without any discussion on them.  Maybe due to lack of interest, maybe due to people not finding them or maybe not even bothering to look for them.

This change, while certainly increasing the bottom line of the Woot company – because stuff did still sell – created an environment totally different from past versions.  Imagine walking into a room and there’s a product on a display stand in the middle.  Also in the room are 50 friendly (sometimes sarcastic) people chatting.  All of these people have an opinion about this displayed product and you can listen to them talk about it or you can directly ask anyone about it.  Now, imagine a room with 20 products on display.  Still 50 people, but some are huddled around one or another product.  Your source of feedback is lessened and the credibility of the products and your business suffer.

So that’s the business aspect in favor of remaining small.  You have a group of loyal followers and they’re going to support your choice of product (or limited products) because that’s what you offer.  You’ve made the work easy for them to help support because your product offerings are limited.  As much as it pains me to make the comparison, look at Apple.  They have, what, like 5 products?  Anyone can help you to some degree on those.  On the other end of that comparison, just as painfully, look at Microsoft.  Such a massive selection, it’s so difficult to find any assistance with some obscure product like Small Business Accounting.

But getting back to “community” in Woot, you have to look back to the 1.0 days to find where that community really shined: the Woot-off.  Because you had one site, but the products constantly refreshed after being sold out, you’d have people discussing products all day.  And if the products were slow sellers, the people would stick around and chat about anything else.  It was normal for people to admit their work productivity dropping to zero because of involvement in the Woot-off.  Today, in the current 3.0 incarnation, there is a Woot-off happening on five different sites.  How are you going to possibly keep up on conversations on five different sites?  Why would you want to?  And the effect is very obvious.  Products now turn over much, much more slowly during a Woot-off.

So you have a brand community that is stretched too thin over too diverse a product base.  Could it be made any worse?  Sure.  These changes I described are also creating a strong sense of community apathy.  No one really cares anymore because there’s just too much.  I see some people becoming specialists in one category or another,  and bravo to them.  But you have to wonder if there’s any benefit to being a lone expert.  Where are your peers?  If you leave, then what happens?

There’s another change in Woot that is feeding this apathy – actually two changes.  The first change is the “no dead air” policy Woot seems to have adopted.  If a product sells out too quickly, another product is posted in its place.  This goes against the old policy of “you snooze, you lose”.  Yeah, you still lose out on the earlier offering, but there’s still something for you to buy, so no hurries.  The other change is the recurring items.  When you see Gunnar glasses sold for a week on one site, then sold for the next week on another site, then sold in a woot-off, then back again afterwards.  Or if you see another product on a side sale also appearing in a Woot-off, or like what just happened – a product comes back a second time in a Woot-off, what are you supposed to think?  There’s no shortage of supply, there’s no exclusivity, there’s nothing special about the sale at all.  You are cheapening your offerings.  Call it the Starbucks effect; or the Best Buy effect.  When it’s always available, the desire to have it drops.

So in conclusion, just when other companies are discovering how to rally their customer base and make strong advocates for their brand, Woot has figured out how to lose one of the most valuable company assets it could ever have.  If you’ve lived through Woot 1.0 and 2.0, you can see what you need to do with your business (and what not to do).  If you came in with Woot 3.0, you can only read history of what it was like.

Professing Love For One Of Society’s Downfalls

I love Dasani.  That’s all.

No, there’s more.  Duh.  There’s a long-standing argument about bottled water.  People are always saying, “why are you paying for water?  You have it in your sink!”  The answer is simple.  That water sucks.  That’s all.

I’m not sure why people don’t understand the concept of bottled water.  I mean, I guess it might be strange if I lived somewhere back up north where I had clear mountain streams at my disposal.  I will forever remember the time I was in a training camp in the Poconos and I happened to drink some water from the sink.  It was amazing!  Smooth and clear.  Not like this limestone and calcium-ridden stuff we have here.  We even bottle this crap as Zephyr Hills bottled water.  It’s called natural spring water, and that’s what you get.  Lots of minerals for a “great” taste.

But Dasani, that’s the real great stuff.  So first, they filter out everything, then they add in certain minerals to give it taste.  Just like the minerals that are in the ground everywhere you go.  If I could find the place that had Dasani-like water from the ground, I’d be in heaven.  You can try different bottled water and it really does taste different between brands.  Aquafina’s good in a pinch, and Fiji is pretty good, too.

So the argument is that some people think other people drink bottled water because those people think their tap water is unhealthy.  That’s not true and I know it.  I’ll drink my tap water without any fear.  I just don’t like the taste.

Checkpoint

It’s been just a little over two years since I made a post about discovering my diabetic condition.  I haven’t said anything about it since.  Not that there’s much to tell; I can sum it up pretty quickly.  I started taking medication and then determined the medication sucked and was reducing my quality of life, so I stopped.  So yeah, I’m an uncontrolled diabetic.  And yeah, I know I’m going to die from it.

So, two years in, where do I stand?  Well, I’ve got my will done and notarized, I got my beneficiaries in order, and I’m still enjoying life.  I still contribute to my retirement accounts because you never know how long this will be.  Will it be more than 20 years?  Doubtful.

On the other side, actually within maybe the last month, I’ve gotten the expected peripheral neuro-blah-blah issues in the feet, where the diabetes starts destroying the nerves at the extremities of the body.  So I have tingling and pins and needles in my feet and toes now.  Doesn’t stop me from walking, though.

I’m sure there’s a lot of people with a lot of opinions about a person who is choosing an option to not take care of themselves.  But there’s one primary argument I have in my defense.  There is no guarantee that my life on medication is going to be better over a long period of time vs living a shorter life in the way that I want.  I spent less than a month on medication and from the side effects, I thought if I had to do this for the rest of my life, I’d be miserable all the time.  It wasn’t worth it.  Also, I think of all the people in the world who may just not know their condition.  Not knowing has the same end result as knowing and choosing not to treat it.  Finally, if you’ve read this blog for any period of time, I’m not exactly the one to promote longevity of life.  There’s a whole lot of other people in the world and if I think I somehow deserve to live longer than any of them or that my extension of life is going to make a significant impact in the world, that’s just hubris.

Life goes on.

The Forgotten Nestea

It’s been many years since I left this brand behind.  It was a very sad parting and not of my choosing.  I grew up drinking Nestea Sugar Sweetened iced tea mix.  I drank so much of it, I had visions of being the first rock star that promoted a consumer brand on tour.  Nestea’s change ended up being a painful, prolonged, losing battle for me.

At some point in their genius, Nestle decided to make what they must have considered a trivial ingredient change.  And because the product was different, it was re-launched under a new name.  The product used to be called “sugar sweetened”, and then became “sweet tea mix”.  The tiny change was changing the ingredient fructose to sucralose.  The latter is an artificial sweetener, which I have a slight reaction to.

When it first happened, I knew something was wrong because my tea made my stomach hurt.  I eventually figured out the difference and began a desperate search for any remaining “sugar sweetened” product available.  At one point, I ordered a full case of giant tea cartons from an online seller, only to discover they used the wrong photo in their product description and I had to ship back a case of “sweet tea mix”.  It was something like 27 pounds.

Surely, my quest was futile and the supply inevitably ran out.  I called Nestea and asked for an explanation.  Amazingly, I got one.  The change was done because sucralose didn’t cake and clump as much as fructose.  So, I wrote a physical letter to Nestle expressing my dissatisfaction with their recent decision.  In return, I got coupons to try their new liquid tea mixes.

I drank Publix brand tea mix for a little while, but it was too caramel-ly.  I eventually had to grow to enjoy the taste of Lipton tea mix, which has served me well for the years since.  Every once in a while, I’d remember Nestea and sometimes would pick up a jug to confirm the ingredients were the same.  They were.  But yesterday, I was going to buy a new jug of Lipton and saw two things: one, a brand of tea mix called Te Bustelo.  It had no sucralose, so I picked it up on a whim and I’m rather enjoying it.  It’s a little stronger than Lipton, but not as strong as Publix.

The other thing I saw?  No Nestea on the shelves.  None.  Not that it was sold out; it was not even stocked.  I found this pretty shocking.  Could it be that the change affected that many people to lower sales that much?  Yeah, it took years to happen, but was that it?  I did a little research online and it seems that Coca Cola used to be partnered with Nestea and now that partnership has ended, with Coca Cola now selling a competing product – Fuze.

In some ways, I feel a bit vindicated.  In other ways, I feel like this didn’t have to happen.

But How?

Here we go with another dining disaster story.  Let’s reiterate something.  I eat out almost all the time.  The percentage of times that a normal family eats out is the same percentage of times that I make something at home to eat.  For me, eating at home is the exception.  So I know what restaurant food is like, how it should be, and how service should be.  Because I am specifically mentioning service, that doesn’t make me a snob.  Because I eat out so much, I understand small mistakes and misunderstandings.  I don’t hold it against the server or the restaurant.  But this time was different.  This time I felt it was necessary to be mean to the waitress.  That is saying a lot.

So let’s set up here.  It’s a little late on a Sunday and the place is pretty empty.  We wait a little bit for the hostess, but the bartender acknowledged us quickly, so we’re fine.  We get seated and wait for a while for service.  A waitress finally comes over and says she thought someone else was helping us.  The waitress playing the blame game at this point doesn’t mean much right now, but it’s in memory, waiting to see if a pattern emerges… which it does.

Drinks and appetizer ordered.  One drink arrives without the requested lemon.  Oh well, not going to make a big deal out of that.  Appetizer arrives without Ranch dressing and without serving plates.  Annoyance is starting to settle in, but we’re going to bear with it.  Flag the waitress down and request the missing dressing.  By the time the Ranch arrives, there’s only two pieces of the appetizer left.  Keep in mind there’s only a couple other tables seated in the place.

Entrees arrive and I can immediately see that my steak is underdone.  Blood on the top means not well-done.  So I alert the waitress and she takes it back.  So now I have to watch my partner eat her meal alone.  It would have been ok if I had my soup that I ordered.  Yes, for you dining-aware persons, I ordered soup and it did not come before the entrée, nor did it come with the entrée.  Where is it??  At this point, annoyance is turning to anger.

After a while, my steak is returned to me cooked properly and with it comes the soup.  Now we have a new dilemma.  She did not bring a steak knife with my plate.  So, I fight through cutting the steak with my table knife.  Then I turn to the soup.  There’s no spoon.  There’s no fucking spoon.  This is the point where my anger boils over.  I push the soup bowl out to the end of the table as a hint that something is wrong.  Surprisingly, the waitress makes another stop at the table to take my partner’s plate and asks nothing of the soup or if everything is ok.  She disappears.

Now I am fuming.  After I finish my steak, the waitress returns again and asks if we saved room for dessert.  I say “no, we’re more than well done” in a sarcastic tone that gets her attention.  She asks to take my plate and I say sure.  Then I say, “…and the soup… I never got to try it.”  She asks why and I say I just couldn’t try it.  She gives me a puzzled look and pushes the bowl towards me, saying, “try it.”  I lose my cool and yell at her, “How?!”

It takes a few seconds and I thought I was going to have to educate her on her fuckup.  Finally she looks around the table and says, “ohhhhhh… the spoon.”  And I sarcastically agree with her, “yeah.  The spoon.”  The meal is over.  She wants us gone and we want to be gone.  She brings us the check, takes my credit card and returns, quietly offering “have a nice evening.”  She gets a $2 tip on a $36 tab.

While she took the brunt of the anger, I know it wasn’t all her.  She messed up on timing, observance, and supplying plates and silverware, which is more than enough reason, but the cook messed up on cooking the steak and who knows who screwed up the soup.  But a huge blame also falls on the manager.  Whoever was managing that night had no idea this was going on.  And if a customer yells at a waitress and the manager doesn’t get involved ASAFP, there’s something wrong at a much greater level.

Triple Gunnars

Ok, so now I have three pairs of Gunnar glasses.  I figure I have enough experience with them now to make a compare and contrast review if you are considering any of these models.

My first pair was the Groove model.  When I got it, I was somewhat disappointed by the rubber arms  – I was thinking they were metal from what I saw in the pictures.  The Groove has good-sized lenses and a decent wraparound design.  However, the Groove’s nosepads are not articulating.  If they don’t fit right, you need to bend them into a comfortable position.  I actually gave up on the Groove for an extended period because I could not get the nosepads to stop digging into my nose.  That is what led me to my second purchase.  But while waiting for shipment of my second pair, I was able to find a position that fit and felt excellent, and they became my standard work glasses.

The next set I purchased were the E11vens.  My primary reason for buying them was the hard plastic, fixed bridge.  I figured that would be better than the nosepads that were burrowing into my skin on the Groove.  When I got the E11vens, I was disappointed by the cheap black plastic.  Plastic doesn’t have to be cheap-sounding, but this is.  Very tinny and light sounding.  However, despite that,  the E11vens are lighter than the Groove and the bridge is comfortable.   Also, this model excels in an area that the others don’t.  It’s wraparound design is totally up on your face, like goggles.  Because of this, if you get dry eyes, these will keep the moisture in your eyes and you will praise them at the end of the day.  The other positive about the E11vens is they have the largest lenses of the models I own.  This means you can look all around without needing to move your head as much.  While I was using the Grooves at work and the E11vens at home, Woot had yet another Gunnar sale.  This time, they had a model I’d been watching and hoping for.

I purchased the Emissary model last week and just got them today.  The full name is Attache Emissary, to give you an idea of the image they are trying to convey.  And when I opened the box and pulled the glasses out, I was stunned.  They were beautiful.  Where I was disappointed with the materials used in the other two, I was highly impressed with the sturdy feel of the metal frames and their hinged arms.  The glasses felt feather-light, but they probably weigh about as much as the E11vens.  It’s probably just a perceptual trick because the Emissary frames are so thin and the E11vens are so bulky.   The lenses were tiny, unlike the other two.  The Emissary looked very similar to the Ray Ban prescription glasses I wear.  So from a stylistic perspective, there is no comparison.  If you want style, this is the one to have.  But that style comes at a price.  The lenses are very small, so you need to move your head more to keep the your vision through them.  Because they are small, they don’t have any of the wrap-around benefits like the E11vens, so your eyes may dry out quicker.

Looking at the Gunnar online store, The Groove isn’t available anymore, nor is the E11ven, and the color of Emissary I bought isn’t available.  That’s all fine.  Woot is a clearinghouse for older and discontinued stuff, and the glasses work just as well as the new models.  The model I have my eye on now is the Epoch, which is similar to the Emissary, but with thicker frame lines.  Go for four?  Why not?  I used to have a massive collection of sunglasses in my younger days.  I guess this is the adult computer geek version of that hobby.

Garbage Backup

As I get older and my data grows along with me, I am slowly getting better at managing it all.  I’ve blogged before about losing data and it’s never pleasant when that happens.  But, I’m doing pretty good now, and I have one more step to go.  Right now I have weekly backups to an external drive.  The next step is to have a monthly backup stored offsite in a safety deposit box.  But anyway, that’s not the point of this post.

I have a 1TB external drive for my backups, which occur weekly.  They are differential backups, only backing up the changes.  That should allow me to get a lot more use out of the drive instead of doing full or incremental backups, and it also gives me change history.  But I want to get even more out of that drive.  Right now I’m down to about 30GB free.

One thing that Windows backup does is backup your user profile folder.  This includes your temp folders, yes, and your temporary internet files folder.  You probably see where I’m going already, so I’ll just explain what I ‘m doing to trim down the amount of useless data I’m backing up.

Windows has a Disk Cleanup utility and that utility has the capability to be automated, which is what I’m doing.  I run the utility just before the backup so that my hard drives are as clean as possible.  You can do this in a couple steps.

First, open a command prompt and enter cleanmgr.exe /sageset 1

This will open the disk cleanup utility and will prompt for what types of files you want to clean.  For me, I just chose everything, but you may want to be more selective.  Temp files and Temporary Internet Files are options.

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When you click ok, the options are saved as profile #1 (that’s what the 1 is for; you can choose another number if you want different profiles).

When you want to run this cleanup profile, just open a command prompt and run cleanmgr.exe /sagerun 1

You can also put that in a shortcut or put it in the Task Scheduler.

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Enjoy your smaller backups and your extra drive space!