Anachostic

Not Getting Value for Dollar

Posted by anachostic on November 14, 2017 No comments

This was a draft from 2015 when Florida’s online unemployment system was revamped and launched to much disaster. It sort of became a rabbit hole and I stopped diving deeper, although there was so much more to add. Because I’m lacking in ideas for posts, I’m going to throw this out, but it’s as complete as I really want to make it. Being two years out of date, you can imagine the shitshow is forever ongoing.

Spurred by significant problems experienced by someone close to me, I did some investigative work just for fun. The subject: Florida’s new online unemployment system called CONNECT.

It started simply enough, I went to the web site and looked at it. It’s written in ASP.NET, The HTML markup is seriously ancient. This really scares me. A brand new system shouldn’t be coded like it’s from 1999. Of course the other warning signs are there: built to work with IE 8/9 (2009-2011), Safari 4/5 (2008/2010) Firefox 16/17 (2012), and worst, resolution: 1024×768.

I started filling out a fake application. It used ASP.NET postbacks heavily, which is bad. After submitting some totally wrong information, I was told that the SSN I entered was already in use and I should log in using it. An invalid SSN… in use?

In the source code, the logo used an ALT tag that said “QUEST”. That’s odd, because the site is called CONNECT. Easy online searches show that Massachusetts’ unemployment system is called QUEST. Really. So Florida bought software that was developed for someone else? Yes, and it’s worse than that.

QUEST was built by Deloitte Consulting for Massachusetts sometime around July, 2013. They paid $46 million for the site. Again, they paid $46,000,000 for this website. But Deloitte was smart. They double-dipped. They got Florida to pay $63 million for theirs. Ahem, $63,000,000. For writing one severely flawed application that has proved to be a failure in both installations, they collected $107,000,000. Sure they got fined for their fuckups to the order of about $6 million, but that’s pennychange. The track record of this company is absolutely amazing.

That’s really what this is about. You would not believe how much this company fucks up and continues to remain in business and get new work contracts for millions of dollars. Boston journalists have done a pretty good job of exposing this company’s garbage, but you can find out their failure is well-documented in searchable online news stories. In spite of that, the company is heavily embedded in the governments, with former employees now running state departments – a conflict of interest that is conveniently ignored.

Pennsylvania: Deloitte launched the worker’s comp system in 2013 and complaints abound. They built the Dept. of Welfare site in 2012 and it’s reported to be full of errors and malfunctions. They created the COMPASS system back in 2002 and there’s no reports of issues with it. Either Deloitte did good work back then, or Internet news reports weren’t as prevalent. The company gets so much money from the Pennsylvania government that PA had to reconsider its bidding system. Despite this, a company contact says that they win bids because they consistently receive good reviews. In 2006-2007, they won nearly half of the contracts they bid on, so clearly they can’t be getting favoritism.

Massachusetts: Deloitte’s failures in this state are incredibly well-documented. They were fired from a project after getting $54 million out of a $114 million contract for a system to process tax returns. They almost got fired for the unemployment system mentioned previously. Yet, they landed a contract for the DMV. Time will tell on this one.

California: Another incredible disaster, where Deloitte got sued over charges of incompetency and corruption. They got fired from a project to track services for the disabled. They implemented the worker’s comp system at twice the original budget. They were fired from the project to link the court systems, after getting hundreds of millions in payment and costing the state billions. Also, they created the unemployment system, also error-prone.

Florida: Deloitte was fired by Miami for incompetence not on IT, but on legal council on employment. The unemployment system needs no additional discussion, other than FL is talking to another contractor to fix the problems.

Virginia: Deloitte has been contracted to improve systems for $100 million. Stay tuned.

Oregon: Deloitte just won an $18M contract to oversee an integration project for state-federal health exchange.

Rhode Island: $105M to create the infrastructure to manage the healthcare insurance integration.

Minnesota: $10M to take over the healthcare exchange built poorly by a different consulting company. They were the original first choice, but lost because of cost projections.

Connecticut: An awesome quote by the CEO of the CT Health Insurance Exchange: “We looked at every operations area that we did and we said where can we outsource. … We have outsourced all of our third-party operations — why should we be doing something that someone else can do better, faster, cheaper?”

They did Kentucky’s system, called KEWES in 2001. It cost them $20 million initially and $6 million/year in operation costs. I’m not sure if that’s all consulting hours.

This company also was chosen for Ohio’s unemployment portal in 2000. It’s written in JSP and has the developer changelog right in the HTML source. Wonderful.

Random Music

Posted by anachostic on November 11, 2017 No comments

So, Woot, I’ve said I’ve been done with you plenty of times, but still you suck me in. This time, you made me buy this thing.

And you know what, you jerks? It’s not the first one of those I’ve bought. I bought not one, but two from you last time. And this time I bought not one, but two, again! If you care, I plan on taking one to work to try and drown out the stupid noise leaking from all these cubes. My desk fan is effective, but having a range of potential sounds is also very attractive.

But that’s only a lead in to what I was going to post about. I’d been thinking about this for a while, because it’s been happening for a while. It’s kind of a recent thing, too.

One day, I was explaining this noise device, the LectroFan, to AK and I was saying, “It’s weird. Sometimes when this thing is running and I’m lying in bed, I hear…” and AK interrupts, “voices? Do you hear voices?!” No, it’s not voices. (“awww.”) It’s music. But it’s not exactly music. It’s very similar to turning an analog tuning dial on an old radio, except there’s no points of static. It’s just microseconds of what sounds like songs constantly cycling in my head. And sometimes, it kind of makes sense, like “I’ve heard that before, what is that song?” but it’s gone in a flash and replaced by another song in another moment.

The LectroFan does not use sound samples, it generates white noise. White noise is a random waveform that is constantly morphing with no predictability, as I said, random. And songs are music, full of tones that overlap and interact, and those tones are made of waveforms. Another blog I manage, Relative Waves, actually focuses on the difference in sound between albums by comparing waveforms. For example, one comparison looks like:

All sound is waveforms, and you would think there is infinite variation in waveforms as sound, but in everyday practice, you will encounter sounds that remind you of something else or trigger a memory. And you also might think that white noise is just noise, that it couldn’t be mistaken as voices or music or anything else, but in small enough bites, yes it could.

This phenomena doesn’t happen often, but it isn’t a single isolated occurrence for me, either. It’s a very curious effect, and I find myself trying to make sense out of what I’m hearing, which of course is impossible. But it also makes me wonder if there are people out there that are not as logical and analytical to study the sounds and understand how they are tricking the ear. These people may be the ones becoming obsessed with “hearing voices”. Seems like there’s more of that nowadays?

The Envelope Please

Posted by anachostic on November 9, 2017 No comments

Yesterday, I picked up a new keyboard. I found it at a thrift shop. I suppose most people would be like, why would you want a grungy old keyboard? Just go to WalMart or Best Buy and buy a new one. Well, this keyboard was $100. And your reaction is probably, what the hell keyboard costs $100. And I’d keep feeding you clues. It’s 20 years old. Is this some sort of vintage IBM mechanical clicky monstrosity? The kind that annoy everyone in the room? Nope, it’s a keyboard. An Alesis QS8.

alesis_qs8

A picture doesn’t do this thing justice, only because you have to pick it up to appreciate it. The case is solid steel. The ends? Solid oak. 55 pounds of wood and steel. 88 keys of weighted piano action. It’s a monster.

It’s not the first monster I’ve had. The predecessor to this Alesis QS8 was a General Music Equinox Pro. Another 88 key steel anchor. I have a whole story about the disposal of that anchor that will probably never get posted, but it did involve me getting very belligerent with a sales person at Guitar Center.

Although the news that I now have a second 88-key keyboard is cool, that is not what I really wanted to post about. I had a revelation tonight. I may have mentioned I am participating in NaNoWriMo for the first time this year. This is week 2 and I’ll be honest. It’s not as much fun anymore. And that led me to my revelation.

If you have ever programmed a synthesizer, you probably know about the ADSR envelope. If you have ever participated in NaNoWriMo, you are living through an ADSR envelope. If you’ve done both, you are probably nodding right now. For those that don’t know what an ADSR envelope is, I will explain it very quickly and it will make immediate sense.

This is an ADSR envelope:

adsr-1-r471x

ADSR means: Attack, Decay, Sustain, and Release. And these four points of the envelope correspond to the weeks of NaNoWriMo. You’ll need to replace “Amplitude” with “Daily Word Count”.

You have your first week, where you are full of energy and ideas, so your word count skyrockets. The second week (where I am now), your output drops to a more realistic level. Week three is the grind (I’m going to expect this will be true), where you have to force yourself to keep going although you are sick of seeing words on a screen. The final stage, if you make it, and if you’ve plodded along consistently, is coasting to the finish line, putting in filler text and additional dialog that fills in the blanks until you collapse at the finish line with one word left to go and you find that one character who never had a line of dialog and make him say, “Fuck.” Just because.

So, welcome to Decay week of NanoWriMo. Next week, we all Sustain.

Time For A New Product

Posted by anachostic on November 8, 2017 No comments

When I was up in the wasteland, I was out driving one afternoon and saw some yard signs that said “Watch for Motorcycles!” This isn’t a new message to me. I see it all the time on bumper stickers where I live. This might be the first time I’ve seen it on a yard sign, though.

Anyway, the message resonated differently this time. When I read it, I thought to myself, “Where can I get one of these?” Where could I buy one? Not a sign, a watch for motorcycles. I mean after all, there’s advertising for them all over the place. Half the cars and trucks down here have a sticker that says “Watch for motorcycles!” Now there’s yard signs for them too. Someone is really missing out. All it would take is some Hammacher Schlemmer (wow, spelt it almost perfectly the first time!) writer to promote it.

The Watch For Motorcycles

Imagine your motorcycle sitting alone in its garage. It’s cold, alone, and desperately wants to get outside and into the sunlight. The days pass by with no visitations or consolations. The sun rises and falls each day and your poor motorbike waits for you. Wouldn’t it be a joy for your motorcycle to know the actual time of day so it could anticipate your arrival? The arrival which never comes?

HamSchlem is proud to be the exclusive distributor of the watch for motorcycles. You’ve seen them hailed on bumper stickers and on yard signs: “Watch for Motorcycles!” Now, the opportunity to own one of these heralded and yet non-acquirable objects is here at last Present it to your motorcycle as a token of your affection even as you let the gas go bad in the tank and allow the tires to dry rot.

Fashion trends show that motorcycles have always loved bling and more caring owners lavish their bikes with bling even as they ignore them for months at a time. You too can be a part of this ridiculous crowd and gift your motorcycle with its very own watch so it can tell time. At least until the watch battery dies from the neglect you’ll inevitably heap upon it.

So, anyway, that’s a great product idea. However. It’s already been done. Presenting, the “Watch For Motorcycles” watch for motorcycles:

Stress Previews

Posted by anachostic on November 4, 2017 No comments

One of the best things I have done is to sign up for UPS and FedEx’s package tracking services. Basically, UPS/FedEx verifies that you own a street address, then every time a package comes in for that address, you get email updates on when the package will arrive and another notification when it is delivered. It’s great. Much better than having to get updates from whatever website you purchased an item from.

The USPS also has a service like that, which I also signed up for. However, USPS has taken that service a step further. Now they send you a picture of the mail you are getting. How modern and cool. It was an opt-in service, to which I opted in pretty much immediately. What happens is, every day, you get an email with actual pictures of your mail in it. You can see the from and to addresses and the postage (if you care about that). You see the entire front of the envelope. How awesome!

Soon, I started getting emails from USPS with images in them. I quickly opened up the emails to see what I was getting. There it is, my soon to be arriving mail! And I quickly found out, I didn’t care. Mail is not the same as a package. And to be honest, I don’t think I would care to see a picture of my in-transit package. It’s a box with a label on it. Woo hoo!

Adding to the “don’t care” argument is the amount of junk mail I get. I don’t get a ton of it, but any junk mail is too much. Getting an email with a picture of a car dealership flyer is like a double insult. Now I have to look at the fucking thing twice. Once in an email and once more as it goes in the trash. Then, there is this slight problem of my ex-wife’s mail (and junk mail) still coming to my house. Yes, yes, I know I need to take care of that, but the trash can is sufficient for now. Still, seeing that mail in advance doesn’t do anything for me.

And lastly, when I see a letter coming from the hospital, that is not marked as pre-sorted postage (i.e. junk), I get slightly freaked out. Why would they be mailing me something? Is it a bill? Is it a late bill? Have I been found to have a zombie virus? And I can’t find out right now. I have to wait. But I know it’s coming, whatever it is.

Although it doesn’t apply to me at this time, what if my partner was getting mail that I wasn’t supposed to see? Or vice versa? That’s a situation I’d rather not deal with.

So, the USPS image preview concept is very cool, as a concept, but it is less than ideal in practice. Personally, I think the issues outweigh the benefits. We’ll have to see how long this experiment lasts.

Temporary Improvements

Posted by anachostic on November 3, 2017 No comments

Day one of my first NaNoWriMo. I don’t know what really to expect, so I probably overprepped. I planned on planting myself in front of the computer and not moving for hours and hours. So, to make sure I was uninterrupted, I ordered food from Pizza Hut to eat first, or during, or whatever. This post isn’t about the writing part, it’s about the food part (but not about the eating part).

I got to PH and picked up my pizza. It’s a different crew tonight and I don’t recognize anyone. Seeing as I go there weekly, more or less, we kinda know each other. Anyway, when the counter person came out with my food, she handed the pizza to me and walked off. That’s kind of rude in and of itself, but the question popped into my head that I wasn’t asked to look at the pizza first to make sure it was done correctly.

When I got to my car, I wondered more. Wasn’t that a thing for Pizza Hut? Something like, “Your pizza is free if we don’t ask you to look at it?” Now, I don’t particularly care if my pizza is free or not. I’m pretty sure I still have a credit on file with them that I’ll probably never use since I always order online. But, Pizza Hut was obviously concerned about customers seeing their pizzas at some point. It’s logical. Catch mistakes before they leave the store. The customer won’t be nearly as pissed off as they would be if they had to turn around and drive back for a replacement. So to incentivize this behavior in their employees, they established this rule, with the penalty of having a charge-off if the employees didn’t comply.

Ok, so an employee didn’t follow the protocol. But when I looked back in my memory, I didn’t see the rule promoted or displayed anywhere in the store. At least nowhere that I noticed it. How does a rule like this just end? That’s like my Quicken post where Intuit promoted better customer service free for a limited time. It’s not worth doing if you’re not going to do it all the time. (And in retrospect, how weird is it to explicitly say you have to pay for better service? It’s more like an unspoken thing.)

The same thing for DQ and their upside-down Blizzards. The Blizzard is supposed to be free if the cup isn’t flipped over when they hand it to you. But that’s not a universal rule. When I was back in PA, the DQ there had a sign stating they were not participating in the “upside-down or free” promotion. I’m unsurprised by that considering the customer base in that town, but regardless, I know the “upside-down or free” promotion will end at some point. And then what? It just goes back to the way it was. Why do it in the first place? In DQ’s case, I suppose it’s a wow-factor, albeit a lame one. Yeah, it’s thick, yippee. And if it’s always going to be thick, why not always flip it? Or why ever do it? What does giving it away for free have anything to do with anything?

When I stand back and look at it, I find it weird that a company has to reward a customer for a employee not doing a particular action. Granted, there are some examples like “if you don’t get a receipt”, which only exposes the fact that the business hires thieves. But how about, “if we don’t tell you about our drink specials” or “if we don’t ask you to order an appetizer”? Your meal will be free if we don’t annoy you?

Maybe this has contributed to the rise in online ordering and take-out orders.

Vaultz CD Storage

Posted by anachostic on November 2, 2017 No comments

There is this person at work who randomly offers things to people in my team. One person got some comics, another got something else. I’d been offered some things and never accepted. But, when I was offered CD cases, I accepted. I like CDs and I like storage.

What I got were two Vaultz CD storage cases. These things are pretty sweet. Because I’m shallow as hell, I immediately went online to see what these things cost. $65 each! That’s a pretty generous gift. But because of their quality and the fact I couldn’t find any reviews of these cases elsewhere, I figured I could devote a post to them. I need to use that “reviews” tag.

When I came back from my break, one of these cases was sitting on my desk. It was bigger than I imagined it would be and much more sturdy-looking, too. The gifter was there and I told her I would take the other case as well. I went with her to her car and pulled it from the back seat. Second impression: these things are heavy. I could sense the wall materials were pretty thick. There was no give on any of the walls.

Sitting on my desk at work, the cases were very imposing. One thing I tried was to orient them horizontally. This didn’t work for two reasons. The drawers are not square so they can’t be rotated and the case bottoms have rubber feet. So, vertical they remain.

Inside the drawers, there were many, many paper cd sleeves and some alphabetical dividers. I don’t know if these sleeves and dividers come with the units or if the previous owner purchased them separately. The drawers are felt-lined, which is a nice touch. Additionally, each drawer had two solid wood dividers – non-removable. This gave each drawer extra rigidity. Unfortunately, the back of the drawer is not higher than the drawer itself, so you are able to pull the whole thing out without any stoppage. I guess you could attach a small extension to catch the drawer before it is fully pulled out.

When I got the units home, I emptied out the sleeves and dividers. Each unit is supposed to hold 60 CDs. I was able to get 31 CDs in one shelf, so the extra space could be good if you have fatboy double cases in your collection.

The locks on the units, surprisingly, are the same on both – they have the same key number. They work just as locks would. They aren’t heavy duty locks or anything, so don’t expect to be too secure. Locks are just meant to keep honest people honest. A thief wouldn’t break or pick the lock, they’d just carry the whole case away.

In summary, quality-wise, these are great cases. You’re paying a decent bit of money for them, so it’s good to see you get the nice, heavy materials for your money.

Before loading the CDs in the cases, I gathered up all the sleeves and organized them. The cat was annoyed that the box was not for her.

Class Action Math

Posted by anachostic on November 1, 2017 No comments

A while ago, I had heard tell of a class action lawsuit where you could get up to $900 if you were a “victim” of the abuse. What’s the alleged abuse? Phone calls. Telemarketing phone calls. Well, let’s learn a little more about this. After all, $900 isn’t exactly chump change.

Apparently, some marketing company called a bunch of people representing something about cruise lines and blah blah blah. They didn’t do something right and now they are getting sued. So, for each call the company made to you, you could get up to $300, maxed out at $900 for three calls. Well, this abuse happened years ago, so how would I even know?

Conveniently, the lawyers set up a website where you could search for your phone number and it would tell you if you had been called. It’s great the marketing company kept call logs because I sure don’t keep track of all the spam calls I get. Upon visiting the site and utilizing the search, I found out two of my numbers were in the list. Jackpot!

But, I hate class action lawsuits. I hate them so much, I’ve actually written a “piss off” letter to one in response. Let me explain why class action lawsuits suck so much. I submitted two claims on this one just to gather the information to bitch about this.

I submitted two claims, back to back. In each case, I got a claim number for my submission. Safely assuming the claim numbers increased sequentially, I calculated that the number of claims being submitted was 20/minute. That’s 1200 claims every hour. My claims were made in August and the cutoff for claims ends in November. How many claims would get filed? Too many. Even taking into consideration that it’s not going to increase 1200 claims every hour (like at 3 in the morning), the point is still valid.

Just like any sweepstakes or lottery, you have to read the rules to determine your chances of winning. So, let’s look at the pertinent numbers involved in this case. How much is the payout? Between $7M and $12.5M. That will cover 23k to 41k $300 claims. But wait, there’s fine print. The lawyers get paid first. THE LAWYERS GET PAID FIRST. How much? $4.1M plus expenses plus an extra $500k. How much are expenses? No one knows, but it will be five years of expenses by a law firm – you make a guess. Anyway, now we’re at a maximum of about $2.8M to $8.4M with the numbers we do know. That will cover 10k to 28k $300 claims.

The number of claims at the time I submitted was growing by 1200/hour. The money to pay those claims will be exhausted in under 24 hours. Do you get it? Four months available to file a claim and the funds will run out in a day. So what happens then? Well, everybody gets less money, except the lawyers. EXCEPT THE LAWYERS.

An update was recently posted on the claim site and all claimants were sent an email with the update. As of October, with a month left to file a claim, over 2M claims have been submitted. Do I have to do the math? With a payout fund of $2.8M to $8.4M, that equates to $1.40 to $4.20 per call. Not $300; less than $5. And there’s still a month left for more claims.

So, the law firm is getting $4,100,000, plus expenses for five years of effort in this lawsuit and each person wronged gets a few bucks. I think I’ve made my case.

Authenticated

Posted by anachostic on October 31, 2017 No comments

Whenever you go to an local art or music exhibition, there is a greater than normal chance you are going to be faced with disappointment. Further, you may be slightly offended that such works of art are foisted upon the unsuspecting public. And they have the audacity to proclaim themselves as art! Whenever you encounter one of these events where you must provide your feedback and insight into the quality of the presented medium, there is a simple compliment that you can give that softens the blow. The art/music is authentic.

I am one of those artists that will offend your finer sense of artistic quality (doing it right now!), but you cannot deny the artistic integrity on display. And here is a point I want to make about how I approach art. I create ignorant art. That is, I do it using my own inherent skills and skills I am able to pick up organically. In other words, I don’t want to be taught – or more accurately, told – how to do art.

I signed up for NaNoWriMo this year because, you know, I can write, and moreso¹ because AK is the great persuader. What’s the first thing I get in my email when I sign up? A bunch of help resources. Thanks, but no thanks. I’m going to succeed or fail on my own, you just watch.

And the help never seems to stop. It’s kind of the same thing with music. There’s a never-ending list of resources for how to do something. It’s the case for anything creative, really. Here’s how to be creative. You know what? You either have it or you don’t. If you don’t have it and all you do is follow how-to’s, you are simply a clone of your teachers.

I’m not saying there’s no room to learn and grow. I’m saying you can’t be taught how to be creative. I know that no one can teach me how to have an eye for visual design. It’s not an ingrained skill for me. I could have sworn I’d written on this topic before, but I can’t find it. My memory is a post about how my music compositional style is unique and that uniqueness owes itself to not being formally trained. The memory also made a point that many musical icons had no training and became genre-defining because they broke the norm.

So, in that spirit, I am beginning a novel with only a plot concept and a couple of characters. I have no idea how it’s going to end and what will happen between the beginning and end. At a minimum, I expect it will cause me a lot of trouble with pacing, since I don’t know what will happen and when. It would suck to unexpectedly get to the end of the story at 20k words.

But, as bad as it may potentially turn out, I can say that my work is authentic. It will have no influence from “better, more knowledgeable” people whose writing credits are filled with how-to articles.

Moreso: from http://grammarist.com/usage/moreso – “…continues to appear despite the disapproval of usage authorities and of spell check.” Yeah, fuck you, authorities, and you too, spell check.

Personality Reorder

Posted by anachostic on October 30, 2017 No comments

Times have changed and so have I. A recent reassessment of myself via personality profile informed me of such. It was just a very simple personality test, one meant to be simple and easy to administer, but useful enough to apply in a workplace environment. The test is called Kingdomality and the results of the test will map your personality to a particular role in a self-sufficient medieval village.

I had taken this test back in about 2010 and I’m somewhat surprised I don’t have any past posts that discuss Kingdomality or my results. I know I have discussed it in another blog, but apparently, not here. So then, why not now?

In my earlier results, I was classified as a “discoverer”. This was the person in the village that would leave and go in search of great things and bring them back to the village for everyone’s use. And that’s pretty much what I did in my work life. I would find new technologies and techniques and present them to everyone, then I’d be off again. It sounds like every team would want one of these people, but you also have to understand that discoverers are hard to pin down and may have trouble focusing on current tasks because they would much rather be exploring. And that’s pretty much what I did.

In my most recent test, my result was a “dreamer-minstrel”. I think their role is to encourage and cheer everyone up, like a wandering minstrel. I never really thought of myself as encouraging at work. I’ve been pretty cynical for quite a while and have a slightly bleak outlook on the company’s future.

In the time between tests, the world changed. For one, I grew very weary of the rate of change in the software development world. Because of that, there was nothing I felt like discovering any more. If I did discover something, would it still be around in six months? Secondly, at my job, things are pretty stable. There isn’t a pressing need to get with the latest technology. That need was there when I first got hired, but we’re pretty good now.

Over the weekend, it finally dawned on me why my results changed. It’s my relationship. When I first took the test, I was single (well, almost divorced) and was plowing all my effort into my career. This time around, I’ve been in an excellent relationship for many years. And one of my primary functions in that relationship is cheerleader. The GF had made a deprecating remark on something and I immediately reframed the issue for her in a positive light. I should have noticed that behavior earlier because I do it somewhat frequently.

I’m not going to say I’m always good at it (“God damn it! Things are not that bad!”) nor will I say I do it for everyone (“Excuse me miss, I overheard your comment and I wanted to say that I think your hair looks great.”). There are very few people in my inner circle, which has the benefit of not exhausting me from being supportive.

Trying to extend that into the workplace means that I try to understand the positive reasons for the crazy business decisions we have been making as of late. And even if I don’t understand or agree with them, I need to try and promote them as good for all of us. Is it lying? No, it’s just focusing on the positive. That wall of water approaching? Well, it’s been pretty hot lately and it will cool us off.

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