Tag Archives: corporations - Page 5

Take Pride, not Lives

Posted by on May 28, 2010 No comments

I see mass-manufacturer Foxconn has been pretty heavy in the news for all the suicides of their workers and now they have a solution: higher pay.  How American of a solution is that?  We’ll buy your happiness.  Little do they know they will only make the problem worse because now workers won’t be able justify quitting because they can’t make that much anywhere else.

Pondering this, I had a typical impractical thought.  But who knows,  it’s “so crazy it just might work” ™.  The root problem is job dissatisfaction.  Some of it is long hours, some is monotony, but I might speculate a lot of it is a feeling of uselessness.  It comes back to the Gung Ho principles.  These anonymous, tireless workers don’t understand the good that they are doing.  They don’t know the joy they are bringing to someone by assembling these products.

It’s not just Foxconn, it’s totally rampant.  It could be the #1 American export.  Automobile builders, apparel assemblers (shoes, shirts, jackets), farmers, everyone that makes something for someone else, they are all anonymized by a company name.  When people buy something, they say “Apple made this” or “Nissan built this.”  No, actually, people made these things.  We’ve forgotten that people do the work.  Take a look at some of the stuff around you.  People made those things for you.  Even if people didn’t make them, they maintained the machines that made them.

So, how to get this human connection back?  What if every automobile running through the assembly line had a “Thank You” card on it that each worker would sign as it went through their post?  What if an assembly worker would slip a note into each device they assembled stating “This was assembled by Dave Smith.  Let me know that you enjoy it at www.companyname.com/feedback/DaveSmith.”  You offer a chance for the worker to connect with the customer. 

And another thing happens as well.  You create accountability.  And it’s personal.  Can you imagine how people felt putting tags that say “Inspected by #11”?  That’s all I am, is a number.  If that’s all you are, who cares what quality of a job you do?  But putting your name to your work is incentive to do a good job.

Of course, maybe I’m wrong.  The current generation seems to have no problem posting stories of exceeding stupidity and embarrassment on Facebook, tying it directly to their names.  Maybe there is no value anymore to “having a good name.”  On the other end, maybe it’s completely impractical for a large company with massive turnover.  Then again, maybe there’s a reason for the massive turnover.  Hmmm. We can’t implement this idea because of the turnover cost, even though the idea might improve the retention rate.

The Biggest and the Bloatedest

Posted by on December 19, 2009 No comments

My personal domain name is up for renewal.  I’ve been with Network Solutions as my registrar for a very long time, 15 years, maybe.  A whole lot of low-cost registrars have popped up during that time, but I always stuck with the leader.

Now, recent re-evaluation shows I don’t really have a need for any of the services NetSol offers, so why should I be paying a premium price for their services?  Let’s take a look and see what the cost of renewal is with NetSol.  I just want to renew my domain.

This is where NetSol has really shot itself in the foot.  Not only is it a premium-priced registrar, it seems they are so money-hungry, they want to take every attempt to get more out of you.  After clicking renew, I am taken to a series of advertisements about other things I should be buying.

First, a pitch to add additional domains.  These are variations on my existing domain.  No, I don’t see any need to have three more domains with less-recognizable suffixes (or TLD’s for the technical). No thank you; next.

Next, a pitch to make my registration details private ($9/yr).  Other people have complained about this before.  Why should I have to pay extra for privacy?  And had I bought extra domains, multiply that $9 per domain.  Next!

Next, a pitch for web hosting.  New domains, hmmm. ok.  Existing domains, you probably already have hosting.  If you were transferring a domain, that would be another valid opportunity.  But, no.  I’m fine where I’m at.

Next, a pitch for forwarding web requests, mail hosting, custom website design (even if you selected no web hosting), and an SSL certificate.  Jesus, isn’t this simple renewal request ever going to end?  This is four full pages of advertising! 

Then, finally, you get to see the price of renewal: $35/yr.  4x the amount of other registrars?  For what?  4 pages of ads when you renew?  Now, you can see that NetSol has been overtaken by salespeople and scammers.  Granted, there are discounts for multi-year renewals, which is how I’ve stayed with NetSol as long as I have.

The way I see it, when you click renew, you should be taken straight to the shopping cart where a line item shows the domain(s) for renewal.  Under the line items, a line with a checkbox for each of these offered services should be shown.  Clicking the checkbox would expand the section to let you choose which renewing domains will get the service.  Obviously a “Learn more about service” link would be provided.

That’s quick, simple and to the point.  One page, all options available.  Instead, NetSol is afraid that if they don’t shout the features and prices at you in a full page ad, you might not take them up on their overpriced services.  In the virtual world as well as the real world, overselling, overhyping, and shouting drives me out the door.

Farewell, Network Solutions.

Vultures

Posted by on January 18, 2009 No comments

So now Circuit City is going under and the vultures have arrived.  I dropped in on day two of our local store’s liquidation and it was a madhouse.  People were all over the place picking at the carcass of the former leader of electronics sales.

One of the first thoughts I had was "Where were all you damn people only a few weeks ago?"  This company needed you then, but you’re here now after the pulse has stopped.  But judging by the people crowding the store today, they weren’t there for the company; they just wanted the plunder.  Maybe a "Yeah! We killed the dragon, now let’s rob the treasure room!" kind of sentiment.

The other thought I had was that some people scrambling for purchases took their local store for granted.  They just always assumed it would be there to provide an alternate shopping location when Best Buy pissed them off.  Now, Circuit City is going away and these people need to grab what they can before it’s gone.  Because when it’s gone, so is their option of buying somewhere else.

It has been reported that the liquidation company marks up the prices to mark them down over time.  These first few days of the sale would be the most profitable Circuit City would experience in a long time, if only it were them that got the revenue.

The shopping atmosphere in the store was pretty harsh.  The liquidator had obviously taken over.  They blocked off one entrance so you had one door to enter and exit through – inconveniencing incoming and outgoing customers at the same time.  But what do they care?  The liquidator is operating under another company’s name and has no obligation to please anyone.  The customer has no power and no rights.  A threat like "I’m never shopping here again!" would be met with "You’re correct." 

So when the company selling off another company’s inventory purposely deceives customers into thinking they are getting good deals and purposely disposes of customer service because there is no value in it, who are the real vultures?