Door-To-Door Windshield Replacement

Yup, that’s right.  I had two people in my neighborhood going door to door telling people they would replace their windshield for free by submitting claims to their insurance.  Oh, this is right up my alley.  First, a story from my past.

Somewhere around 5 years ago, when I had my Acura, I had a small crack develop on my windshield.  Here where I live, there’s some deal that insurance companies have to fix cracked windshields for free.  So, I call my insurance company and say I need my windshield fixed because there is a crack.  They say no problem and send a company out for the repair.

The repair company looks at my car and calls me outside.  They say I need to replace my windshield.  The Acura is at least 8 years old and has like 150k miles on it.  I say, you can patch that, the technology will handle this.  They say they’ll check it again and I go back inside.  They call me back and say that I need my windshield replaced.  I tell them I want a second opinion and I’ll call my insurance company again.  They weren’t happy, but what could they do?

I call the insurance company and explain to them that I felt they were being ripped off by the company they sent first and I wanted someone who would come out and patch my windshield.  They obliged me and when I went out to meet the new repair people, I went to show them the small crack I wanted patched.  The crack wasn’t small anymore.  The previous company had pressed on the crack and expanded it before I dismissed them.  I was furious.

Despite that, the new company was able to patch the larger crack and it never grew for as long as I had the car.  So you can say I am a fan of patching whenever possible.

Jump forward to today and I have this hyper dude telling me that yeah, I have some chips in my windshield and they can replace it for free just by getting my insurance information.  I start my objection by saying I am a fan of patching, not replacing.  He makes some claim that if you have more than 6 chips (and he’s sure there’s at least that many), your insurance will recommend you replace.  I think that’s bullshit, so I just say that replacement is unnecessary.

He says that I don’t pay for anything.  The insurance company pays for it.  I hold up my finger like the educated man I am and reply, “Ah, but I do.  The cost of replacements is reflected in everyone’s insurance cost.”  Deftly countering that argument he says, “You realize you’ve paid for this many times over already, right?”  So I don’t have to pay for this but I’ve already paid for it many times over.  This guy is an uber-salesman.  I just shrug and say, “Hey, I’m just doing my part to keep costs down for everyone.”

I explained to him my glass has already been replaced once and I like the one I have because it’s a little more tinted than the factory glass.  Somehow he still thinks he has a sale, so he says he can put a tint strip along the top.  That’s fucking ugly.  He throws out another option.  No.  Not interested.  So that starts a whole new argument about how this isn’t the right windshield for my car.  What?  Then he says the manufacturer of my glass isn’t that good of quality.  He will guarantee his glass with a lifetime warranty.  Eye-roll.

So I educate him that the car is 5 years old, has been through a flood, is on its second engine, has 190k miles, and just got repaired from a rear-end accident.  The windshield is really the least of my concerns.  At this point he is laughing at me.  Not the kind of laugh that I’m out-arguing him, but more of a mocking laugh.  Fuck this guy.

He shakes my hand and thanks me for my time.  I decided to give him an honest offer that I would call them if I did choose to have my windshield replaced.  I asked for a business card.

“I don’t have any cards.  All I have are invoices.  Invoices for people who are getting windshield replacements.”  Well then.  You can go fuck yourself and your fly-by-night scam business.  Boy, I wish I paid more attention when he talked about his company so I could report them for fraud.

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